Return Policy
Thank you so much for choosing Home Is The Key Co. for your purchase! We hope that your experience was wonderful! However, we totally get it...things don't always work out! If you are not completely in love with the pieces you received or if they just don't work in your space we want you to be able to return it to us and we'll be happy to provide you with in-store credit.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Items must be returned in original packaging to prevent damage during transit. If returned items are received damaged and not in original packaging, you will be responsible and no in-store credit will be provided.
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your in-store credit seven (7) days from the time of receiving your order for us to process your credit. We will notify you by email when your return has been processed and your credit is available for use.
We take pride in our products and take the time to inspect each individual item and provide packaging that will protect those items through delivery! If you do happen to receive an item that is defective or damaged, please provide an image of the damaged product within three (3) days and contact us at HomeIsTheKeyCo@gmail.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Last updated June 24, 2021