Shipping Policy

Shipping policy

Order Processing Times 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Any scheduled delayed shipping times will be communicated appropriately through our website heading and appropriate announcements.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

Local delivery is available for orders for a flat rate of $5 within 20 miles. 

Deliveries are made from on Monday - Saturday at various hours. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Local pickup option

You can skip the shipping fees with free local pickup at 410 East Staat Street Fortville, Indiana 46040. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our local pickup hours are 4:00pm - 8:00pm (est) on Monday - Saturday. Please have your order confirmation email with you when you come.

International Shipping

We DO NOT currently offer international shipping outside of the United States of America. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at HomeIsTheKeyCo@gmail.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

USPS is the only carrier that will ship to a P.O. Box. If using UPS or FedEx you must provide a direct address for delivery.  

Refunds, returns, and exchanges

You can find our entire return policy here return policy page

We accept returns up to 14 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us within 3 days at HomeIsTheKeyCo@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at HomeIsTheKeyCo@gmail.com